Privacy Policy

Last Updated: April 19, 2026

Black Pearl Consulting LLC (“Company”, “we”, “us”, or “our”) operates the Falcon Dispute platform. This Privacy Policy describes how your personal information and the information of your clients (collectively, "Data") is collected, used, and protected when you use our Platform.

By using Falcon Dispute, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION COLLECTION AND USE

While using our Platform, we collect two types of information:

User Data: Information you provide to create your account (name, business address, email, and payment information).

Client Data: Information you manually enter regarding your clients for the purpose of credit repair management (names, addresses, social security numbers, and credit report details).

2. MANUAL DATA ENTRY AND SCOPE

As per our Terms of Use, Falcon Dispute does not support the importation of external databases or third-party CRM records. All Client Data must be entered manually. We only process the data that you explicitly provide within the Platform's interface to facilitate the dispute process.

3. DATA SECURITY AND BREACH PROTOCOL

We implement industry-standard security measures, including SSL encryption and secure server architecture, to protect sensitive financial information.

Limited Liability: Our responsibility for data security is strictly limited to the integrity of our own servers.

Proven Responsibility: We shall only be held liable for a data breach if it is conclusively proven to be the result of a direct failure in our proprietary security systems.

Exclusions: We are not responsible for breaches caused by User actions, such as weak passwords, sharing account access, or unauthorized use of third-party browser extensions.

4. HOW WE USE YOUR DATA

We use the collected data strictly for:

Providing and maintaining the CRM and dispute automation services.
Processing subscription payments through secure third-party processors.
Notifying you about updates or technical changes to the Platform.
Ensuring compliance with legal obligations (CROA/FCRA).

5. DATA DISCLOSURE AND THIRD PARTIES

We do not sell, rent, or trade your data or your clients' data to third parties. We only disclose information under the following circumstances:

Service Providers: To third-party companies that facilitate our service (e.g., cloud hosting or payment processing), provided they are bound by strict confidentiality agreements.

Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. DATA RETENTION

We will retain your Personal Data and Client Data only for as long as is necessary for the purposes set out in this Privacy Policy. Upon termination of your subscription, we reserve the right to delete all data associated with your account after a reasonable period, unless a longer retention period is required by law.

7. COMPLIANCE WITH FINANCIAL PRIVACY LAWS

As a provider of software for credit repair agencies, we acknowledge the sensitive nature of the data processed. We aim to support your compliance with the Gramm-Leach-Bliley Act (GLBA) and other financial privacy regulations by maintaining a secure environment for data storage.

8. YOUR RIGHTS

You have the right to access, update, or delete the information we have on you. Since you enter all data manually, you are responsible for the accuracy and deletion of your clients' records within the Platform.

9. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

10. CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact Falcon Dispute at:

Email: info@falcondispute.com